Frequently Asked Questions

  • PowerX
  • Tire Inflator

How long does it take to fully charge the 25000mAh power bank?

Using a compatible high-power adapter, the 25000mAh power bank can be fully charged in approximately 2 to 3 hours. Charging time may vary depending on the adapter used. If you use our 140W adapter, it just takes about 40 min to fully recharge the PowerX. 


How many times can it charge my device?

This depends on your device's battery capacity. For example, it can charge:

  • iPhone 14 4.3 times

  • MacBook Air (M2) 1.2 times

  • DJI Air 3 drone 1 time

  • Vision Pro 1.9 times.

Does the power bank support pass-through charging?

Yes, the power bank supports charging while recharging, which means you can charge your devices while the power bank itself is being charged.

What fast charging protocols are supported?

The power bank supports Power Delivery (PD) 3.1 fast charging protocols.

Is the power bank safe to carry on airplanes?

Yes, this power bank complies with international airline regulations. Its capacity of 25000mAh (91.25Wh<100Wh) is within the allowable limit for carry-on baggage on most airlines. However, always check with your specific airline for any additional restrictions.

What safety features are included?

The power bank is equipped with advanced safety features, including:

  • Over-Charge Protection

  • Over-Current Protection

  • Short-Circuit Protection

  • High-Temperature Protection

  • Over-Voltage Protection

  • Over-Discharge Protection

Equipped with an AI temperature control system, the device constantly monitors its internal temperature to prevent overheating and optimize performance. As it reaches ultra-high outputs, the AI system automatically adjusts the charging rate, ensuring that neither the power bank nor the connected devices are at risk of damage. Once the temperature stabilizes, full-speed charging resumes, enhancing both safety and longevity.

These features help protect both the power bank and your devices during charging.

Can it charge multiple devices at once?

Yes, the power bank has multiple output ports, including USB-C, USB-A and wireless charger, allowing you to charge several devices simultaneously without sacrificing speed.

Does it come with a charging cable?

Yes, the power bank comes with a 3.28 ft (1m) USB-C to USB-C Cable. You may need to use your device’s charging cable or adapter for other connection types.


How do I know how much battery is left?

The power bank is equipped with an LCD display that show the remaining battery capacity, so you’ll always know when it’s time to recharge.


What is the warranty period?

The power bank comes with a 2-year warranty, covering any manufacturing defects or issues under normal usage conditions.

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If you have any additional questions or need further assistance, feel free to contact our customer support team!

In the description, it says the inflator can inflate 7 tires. What size are the tires?  

When the product is fully charged, it can inflate seven 225/40 R18 tires from 0 psi to 36 psi and takes less than 6 min for each. Also, it can top off about thirty 225/40 R18 tires from 29 psi to 36 psi and the time is 1 1/2 min for each.

Does the product have any overheating protection? How will the battery performance be affected in extremely hot and cold environments?

The overheating protection will be triggered after the product works for ~ 20 min under a 77 ℉ environment. Please wait until it cools down and you can re-start it to inflate. Extremely hot environment may cause the protection occur in advance. Extremely cold environment may affect the battery performance or the product may not be able to turn on. Please put the product in an environment above 32 ℉ to use it. We highly recommend to store the product in the glovebox or somewhere else in the vehicle instead of the trunk.

When I connect my inflater to the tire, will it tell me how much pressure is left in the tire before I start inflating?

Yes. Just click the power button once and it will show the current pressure. Click it again, it will start inflating.

Which converter is for inflating the car tire? I don’t have one for the car tire.

To inflate a car tire, just simply connect the air tube to the tire valve and you don’t need a converter for this. 

Does this pump remember your previous preferences (psi and amount)?

Yes, it has a memory feature and it saves the previous preferences.

Can it be used to inflate rv tires?

Yes, the maximum pressure value is 150 psi.

Can the unit be toggled from bar to psi?

Yes, long pressing the second button and the unit will be switched. There are 4 units, i.e., bar, KPA, psi and kg/cm2.

Can the product charge any device at 45W? How about the recharging?

The output is determined by the protocol of the device to be charged. For example, iPhone 14 Pro support 27W of max charging speed. When you connect it to our product by the Type-C port, the output is 27W otherwise the battery will be damaged. If the cable does not support fast-charging, the output power will be affected too. 

What charger do you recommend for this product besides the car charger?

Our product supports 5V3A/9V3A/12V3A/15V/3A input protocols. If you are not sure about the charger, please feel free to reach out our customer service team.